Regular technical support at Extreme IX is provided on an office hours basis from 08:00 to 23:30 IST, Monday through Sunday . The normal communications channel for technical support is email to support@x3me.net. Extreme IX aims for 4 hour turnaround on all email support requests. Extreme IX operations staff are also available by telephone on +XXX-X-XXXXXX.

24x7x365 Technical Support

An 24-hour support hotline is available on +XXX-X-XXXXXX for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only, including:

• Extreme IX critical system failures causing loss of service to members
• Emergency out-of-hours access to Extreme IX cages for members who house routers there

If there is no immediate answer from this phone, please leave a message and it will be attended to immediately.